Premium Support

Training and coaching

Our project managers provide practical training with useful tips so that you can work efficiently with RACS from the first day. Courses are given in short sessions, combined with coaching.
Intermediate comments can be addressed and during training we can still adapt workflows. Standard tasks are automated to maximize your productivity.
Every trained user can contact the Premium Support RACS. Our technical department and advisors are available for questions or comments. Moreover, we follow you. Thus we make sure that our product actually generates better performance for your financial organisation.


 

Help Desk

Our help desk will handle any functional question. Experienced support staff and accounting specialists offer qualitative help and support to maximize your investment in RACS.
Our Help Desk can be contacted during office hours: 08.30 am – 12.30 pm and from 13.30 pm till 17.00 pm.


 

Maintenance contract of RACS

RACS comes with an all-inclusive maintenance contract covering any change to the software. This includes upgrades, updates, builds and new versions.
The database maintenance and license agreement is standard from your supplier, either Microsoft or Oracle.